Managed Helpdesk Services: Keeping You Up and Running

Managed Helpdesk Services: Keeping You Up and Running

In our experience, a well-run helpdesk is the unsung hero of any high-performing workplace. It’s the central nervous system that keeps everything ticking – spotting issues early, resolving them fast and keeping disruption to a minimum.

Launched as part of our wider services, our helpdesk support service teams work closely with on-site staff to catch problems before they escalate. Whether it’s a corporate HQ or a multi-tenant facility, we support buildings across a wide range of sectors with helpdesk services – always bringing the same focus on proactive service, technical know-how and people-first thinking.

Why Choose Portico?

We combine technical know-how with a people-first mindset. Our cross-trained teams understand the systems that keep buildings running, and the importance of keeping everyone informed and comfortable while they do it.

Whether it’s a corporate HQ or a public space, we adapt to your environment and work in sync with your wider teams. Our managed helpdesk services aren’t an add-on but part of a seamless, service-led facilities management model that puts people and performance on equal footing.

With Portico, you get:

  • Cross-sector experience
  • Technical expertise with a human touch
  • Integration with wider Portico services
  • Insights from our PULSE platform
  • A partner who cares about the people behind the problems
Keep your building running, not reacting