Portico Safe is a new service line that blends front of house and security, offering a seamless experience for every building user and visitor.
Front-of-house trained security officers can take part in delivering guest experience focused activities to streamline a client’s brand image and elevate customer service. To the customer, it is a warm welcome as they enter the building from the team, but for the client it is an effective blend of security protocol and service as one.
Portico Safe team members are highly trained and SIA-licensed to have heightened attention and engagement with both your visitors and building occupants, providing a seamless and personalised welcome to those entering the building whilst also maintaining situational awareness. Portico Safe is a hybrid of front-of-house and security services, whereby we combine concierge guest services with manned guarding and control room monitoring, A model that is new to the market is proving popular with clients. Please read our case study here.
Speak to anyone in security and they will tell you that the single most important role a guard can do is to be vigilant which in turn creates preventive protection. In order to be vigilant, you must be engaged, and this is what Portico does best.
We believe that “service focused” professionals are the key to unlocking your arrival experience. Operatives that have the capability and desire to improve your experience, making you feel safe. However, the feelings of safety should not be an ambition, it should be the standard and expectation. It’s the feeling of comfort, reassurance and finally an all-round experience that our operatives are also delivering.
Meet Portico Safe Operations Manager - Jose Saez
The idea behind Portico Safe is to complement existing front-of-house services and become the singular point of welcome. Jose oversees all security contracts and is responsible for upskilling Portico’s front of house colleagues so they have the right tools and knowledge to thrive in the security industry.