Portico

WE TAKE CARE OF YOUR GUEST SERVICES 

Sounds simple, doesn’t it? But if you want to create the best customer experiences, you need great people – and they’re not always easy to find. That’s where we come in.

Welcome to Portico. We connect you with the best people – Portico people. 

Aimed primarily at client offices, prime residential and commercial properties, we have fantastic experience in mobilising, managing and enhancing client guest services throughout the UK and Ireland. 

Since 2005 we’ve built our relationships and reputation on providing tailored client services through the development of our people and the leadership of our expert operational teams. 

INNOVATORS, TRAIL BLAZERS, MEMORABLE MOMENT MAKERS…

We put great people at the heart of your business. 

Portico people are the difference between delivering a service and creating a memorable guest experience. That’s why we’re always looking for great people. 

YOU ONLY HAVE ONE OPPORTUNITY TO MAKE A FIRST IMPRESSION

You need the right people in the right place.

Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of purpose, pride and satisfaction in what we do.

Because satisfying our guests depends on the united efforts of many, we are most effective when we work together, respecting each other’s contributions and importance. Don’t just take our word for it, take a look at our client case studies.

Client Case Studies

Commercial Property

They needed to know that from the first point of contact, everyone who interacted with their brand found them to be trustworthy, friendly and capable.

Professional Services

Their first time outsourcing guest services - this process could have been bumpy, but our experienced staff helped to make the transition as seamless as possible.

Financial Services

Delivering significant commercial savings whilst greatly improving service standards.

Our Latest News

We have recently concluded a project which saw us deep dive into our business with the simple objective to review and update our values. Why?  Because our business…

This year World Mental Health Day comes at a time when our daily lives have changed considerably as a result of the pandemic. This past year has brought…

At the beginning of lockdown we introduced our people to Portico:Connect, a weekly email to our people’s personal email address with Portico updates, actives and initiatives as well…

Growing our business during the pandemic was not something we thought possible when lockdown hit us in March.  How wrong we were.   It was such a pleasure…

Now in its 6th year, the UK Employee Experience Awards reward outstanding initiatives that have improved the world of work. The Awards have been accredited with the Gold…

It has been excellent to hear so many stories from our clients and our Portico people doing absolutely everything in their power to create some good during this…

In June we invited all our people to complete an online Diversity & Inclusion survey. We did this in response to the Black Lives Matter movement. At the…

Our Front of House Heroes are our Portico people at the beating heart of our client’s workplaces, continuing to deliver their proven commitment and excellent service and relationships…

It’s been 6 years since we began our partnership with Guide Dogs for the Blind. Back in 2014 we launched our commitment to raise £50,000 to cover the…

June saw the restrictions relax and we were able to begin reopening some of our client offices. There was nervousness about being back in London for some of…

These past couple of weeks we have seen real growth in our clients reaching out to begin plans to gradually reopen their offices.  To support our clients, we…

As Portico enters the next chapter of lockdown, we have adopted a new online Learning and Development offering for our people. We launched our new ‘Portico Develop’ online…

Supporting our people’s wellbeing at the workplace has always been important for us at Portico. Now, as we begin to navigate through the ‘new normal’, we have begun…

We believe in delivering honest and transparent communications to our people. That's why when the recent pandemic began to impact our teams and business, be made sure to…

For National Telephonists’ Day on 10th March, we’re celebrating all of our capable and caring telecommunications workers within Portico.       From switchboard and call services to…

International Women’s Day is always an important date in the Portico calendar. Not only is it an opportunity to celebrate our incredible Portico women, but also to reflect…

Here at Portico, we’re continually trying to make life better for our employees and our customers. From our Mental Health Training to our celebrated ‘one size fits one’…

On 6th February, we congratulated our residential superstars on Concierge Appreciation Day. Our concierges work within the beating heart of some of London’s most iconic and luxurious residential…

We’ve put together the top 10 service trends that will be shaping the future of guest services in the next year.   Here’s Part 2.   6. Sustainability…

Guest service is constantly changing and it’s becoming more and more important to keep up to date with customer service trends. In a digitally-led, fast-paced and increasingly personalised…

Our people have the autonomy and responsibility to make decisions in their daily work. We believe in accountability and trust. When people are given the tools and resources…

Work is a major part of our lives. On average we spend 1795 hours a year in the workplace – that’s almost ⅓ of your life. With this…

At Portico we’re really excited about the future of customer service, it’s come a long way over the last decade and modern technologies are helping to evolve and…

We are living in an experience generation and economy - so what does that mean for guest services? 64% of customers believe customer experience is more important than…

We all need to say ‘thank you’ from time to time, and recognise when our people are working hard to deliver an outstanding service, whether dealing directly with…

We're excited to announce that we've been nominated for not one, but two awards at this year's Foodservice Cateys Awards. Our Portico People at Deutsche Bank and News…

The Portico Annual Conference is the perfect opportunity for our people to meet with industry leaders and share ideas about our business, helping us gain a further understanding…

We will do anything for charity at Portico, including a 10k run in 35-degree heat.   For the second year running, many our Portico People took part in…

The weather was in our favour at Hyde Park this year for our annual Summer Social.   Portico People enjoyed the hilarious field games that were organised alongside…

    We are delighted to share the news of our three finalists for the Corporate Receptionist of the Year Award.   This is an exciting new award…

Today is International Women’s Day.  The Suffragettes launched this day in 1911 and it has grown from its once humble beginnings to a day that is now recognised…

GivingBack, our Portico charity forum, is in its 10th year.  Over the years we have raised money for various charities, our most recent being the wonderful partnership with…

In November we completed our Annual People Survey and asked our people to share with us what they think about life at Portico, how we fair as an…

‘We all dream in gold’ is the strapline for our 2018 Annual Portico People Awards.   Our Annual People Awards, now in their 15th year, are about our…

Bill Gates famously quoted: “We all need people who will give us feedback. That’s how we improve.”   Our Talent Attraction team have launched a monthly programme of…

In January 2014, in partnership with Guide Dogs for the Blind, we launched our commitment to raise £50,000 to cover the lifetime training and care cost for a…

On Friday 27th July, we held our Portico Annual Summer Social.   We launched our Summer Social in 2017.  It was such a hit with our People that…

On 22nd June, over 260 Portico People attended our Annual Conference, held at our new home on Gray’s Inn Road.   Our people enjoyed inspiring conversations with our…

Creating real conversations about managing pressure at work through Mental Health Awareness Week, we focused on our impact in supporting wellbeing and stress management in the workplace through development…

Supporting the Campaign for Learning’s nationwide event Learning At Work Week, we invited our people to join conversations around continuous development in our business. Celebrating learning at The Hive,…

Celebrating our talented Portico People with the National Receptionist Day on 9th May, our leadership and operations teams visited many of our locations to share treats and have…

Alastair Storey, chairman and CEO of our WSH family and president of the Institute of Hospitality, has taken the top spot in The Caterer Top 100 Most Powerful…

We were delighted to welcome Paul Jackson, our new Managing Director at Portico.   Paul joined us with a wealth of client service and front of house expertise…

Through the past years, Portico has grown at a steady pace and now we have over 30 professionals in our Support Team who help Portico People flourish.  …

We are delighted to share that our team at one of our blue chip banking operations were winners of the Impact on Organisational Performance and highly commended for…

The first ever Portico Summer Games, our fun version of the Olympics, took place in Hyde Park, where Portico People from various client locations gathered for a fun…

Where is our industry heading? What is our vision for the future?   Themed the ‘Future of Front of House’ our Annual Conference was designed to provide a…

On National Receptionist Day we celebrated the fantastic Portico People who make a difference to the client experience each and every day.   Joining the celebrations nationwide, Portico…

On National Telephonist Day, we saluted the outstanding achievements of our fantastic operators who manage our clients’ call services nationwide, from the City to the Wharf, and Chelmsford…

Hanna Barrett has been promoted to Director of Operations to further shape our Client Service expertise and to provide leadership and direction to Operations Managers and the business,…

Our People   We truly believe our people make Portico and it the exceptional talent who make us outstanding and who ensure we remain ahead of the competition…

From all of us at the Portico Family we would like to wish you and your family Happy Holidays and a fantastic New Year.   This year has…

People make companies and all of us at Portico truly believe that exceptional talent and our great teams make us outstanding as an organisation.   On Friday 11th…

We are delighted to be shortlisted as a finalist for the ‘Innovation Award’ at Organisational Culture Excellence Awards. This follows our 2016 initiatives which focus on influencers, leadership…

The former Portico brand, vision and values have served us well for over six years and we have achieved great success applying these in all that we do.…

Championing Diversity: Open Heart & Open Mind   In such diverse, complex and competitive world, we firmly believe that the only way of doing business is with an…

Portico Step-Up for Mencap   On Sunday 17th July, 10 keen Portico team members embarked on the a vertical dash of over 1600 stairs from street level to…

Investors in People ‘Gold’ Award Evening   Portico attend the glitzy Investors in People awards night, held at Old Billingsgate Market in the heart of the City. The…

The Portico Puppy Pot   The Portico team are on target to raise £50,000 to cover the lifetime training and care costs for a guide dog through the…

Round 10 of Growing Talent   Portico is proud to enter our third year and 10th round of recruitment with the Growing Talent programme, a holistic into work…

Alastair Storey, Chairman and Chief Executive of WSH, our Reading-based parent company, has been named as the first foodservice operator to be inducted into the British Travel and…