Engagement
Engaging the heart of the team
In just one year of our ongoing partnership with a large financial group, we successfully delivered a 12-month development roadmap that led to:
- Significant commercial savings whilst greatly improving service standards
- Maximised resources, investment and flexibility through cross-training
- The creation of an engaged and high-performing team
- Improved quality metrics across all areas
But how did we do it?
We created a new rationalised leadership model, implemented personal and team development to set the standards of best practice, improved communication on all levels and most importantly the level of service provided to customers.
These changes included office closures, new office openings, refreshed technologies, new service lines and saw our team taking care of client services at reception and client floor, central reservations and events and management of the internal floors, mail services and AV.