Latest News

Last week at Portico, we took a moment to celebrate the invaluable contributions of more than 25 team members who have dedicated 5 to 15 years of service…

At Portico, we have marked another year of phenomenal growth and innovation, with over 1000 dedicated Portico People providing top-notch guest services to more than 200 buildings. Our…

At the 2023 Portico People Awards last month two brilliant Portico People emerged victorious in the Sustainability and All-Stars category. Misha Kodadova and Frederica Elias from The White…

Last Friday, in the heart of London we enjoyed a night to remember hosting the Portico People Awards at the HAC—an evening dedicated to recognising and celebrating the…

Welcome back to the second instalment of our 'Portico and Friends' panel discussions, where we delve into the pressing questions surrounding the long-anticipated return to the office. In…

Congratulations to the Portico team at 22 BG, the winners of last night’s prestigious Premises and Facilities Management Award for Partners in Corporate. A well-deserved recognition of their…

Welcome back to the second instalment of our 'Portico and Friends' panel discussion blogs, where we have delved into the pressing questions and observations on the return to…

Continuing our project to showcase and celebrate Portico's wide range of roles, we recently heard from Head of Safety, Helen Davies. She shares with us what her role…

Welcome to our first Future of the Workplace Portico panel discussion with TransACT Technology Solutions and Penshee guest experience research company The UK’s workplace landscape is undergoing profound…

We are incredibly delighted to share that Portico has been accredited as a Living Wage Employer. This means that every Portico team member is paid the Real Living…

Continuing our project to showcase and celebrate Portico's wide range of roles, we recently heard from London and South Welcome Services Lead, Toni Cuschieri.  She shares with us…

We’ve Moved! Welcome to the London Hub at 210 High Holborn A Healthy, High-Quality, and Productive Workspace Awaits We are happy to announce that we've moved to a…

Ahead of International Security Officer’s Day, our head of Portico Safe, which is our guest services and security hybrid offer, spoke to FMJ about the changing nature of…

This week, we sat down with Elizabeth Meier, to talk about her experience as an ally of the LGBTQIA+ community. Can you give us some background about yourself,…

To continue our celebration of Pride month, we spoke with Rita Miranda, a Senior Receptionist at Portico. Rita shared her experiences with Portico as an LGBTQIA+ member herself…

Continuing our Q+A sessions to celebrate Pride Month, we spoke to Andre Costa, a reception team leader at Portico. Andre shared his personal experiences and insights on allyship,…

As part of our series of Q&As that we’re holding throughout June for Pride Month, we sat down with Oliver Hiner, Director of Operations at Portico to discuss…

We are delighted to announce our new partnership with innovative workplace technology solutions and services provider transACT. The collaboration between the two companies enables us to deliver guest…

We are thrilled to announce that Portico has been nominated for not one, but two prestigious PFM Awards 2023! It is with great pride that we share this…

To celebrate Pride Month, we have spoken to our team members about its significance. The first interview is with Joe Beretta. Joe shares, “Pride month is incredibly important…

We are delighted to unveil the first phase of our enhanced employee benefits scheme, designed to reward success and place the wellbeing and satisfaction of our team members…

This week, we are thrilled to announce the launch of our new D&I education sessions at Portico! As part of this initiative, we invite all employees to join…

People first approach to mental health ‘People are the heart of our business’ has always been the cornerstone of the Portico ethos, and this Mental Health Awareness Week…

Supporting our clients with their ESG initiatives is a year-round priority for Portico, but highlighting the importance of becoming more sustainable has never been more vital than it…

We're thrilled to announce that Portico is launching a new range of apprenticeship programmes and modules! If you're looking learn a new skill and elevate your career path,…

We are thrilled to announce that two brilliant front-of-house professionals from Portico, Jamie Alves and Laura Marie Bruce, have been shortlisted for the prestigious CROTY (Corporate Receptionist of…

Have you ever wondered what it takes for a business to receive a five-star guest experience rating? Well, wonder no more because here at Portico, we are celebrating…

As part of our Portico People Blog series, we spoke to Adam Martin, our Welcome Services Team Leader about his recent promotion and journey here at Portico. He…

Every year on 10th March, National Telephonists’ Day recognizes the hard work and dedication of telephonists, call service agents, and receptionists who are often the first point of…

To mark this year’s International Women’s Day, Portico hosted a Leaders Breakfast and a networking event, at the fabulous 116 Pall Mall. The aim of the event was…

#EmbraceEquity: Celebrating International Women’s Day at Portico March 8 has become a staple in the calendar.   Each year, International Women’s Day (IWD) celebrates the achievements of women,…

As part of International Women’s Day 2023 celebration series, this week’s Portico People spotlight features our director of operations, Hanna Barret’s interview with the FM Director on how…

In our latest Portico People Blog Series, we sat down with Charlotte Christou, our Operations Manager, where we talked about her new role at Portico, our service signatures,…

Located in London, Knightsbridge Gate is a stunning mixed-use development that will be home to commercial, residential and retail clients. Made up of 15 new apartments, 18 retail…

It's great to be speaking to FMJ (Facilities Management Journal) about challenges – and opportunities – for hospitality recruitment in 2023. The UK hospitality sector is not alone…

Portico, has held its first live event to celebrate the contributions of its longest serving employees. Hosted on February 7 at Searcys’ Barbican Brasserie in London, the reception…

Meet two of Portico’s new apprentices National Apprenticeship Week is all about building bridges between students, schools, colleges, career advisers and employers. Every year, organisations operating across almost…

Portico, the specialist provider of high quality, tailored guest services, is delighted to announce the appointment of David Bevens as Head of Learning and Development. Starting in January,…

Portico, the specialist provider of high-quality, tailored guest services, has created two brand-new Accounts Director positions. Both promoted internally, Rachel Smith and Abbie Smith assumed their new roles…

Portico mobilises with JLL Property and Asset Management Portico, award-winning tailored guest services specialist, has mobilised a multi-site contract with JLL Property Asset Management (PAM), providing front-of-house services…

Welcome to our new head of people. In our latest Portico People Blog Series, we spoke with Dana Singer, our new head of people at Portico. Q: Tell…

Portico achieves strongest growth in the company’s history with its highly skilled, engaged and agile workforce. The tailored guest services provider won a total of 16 new contracts…

Portico launches Portico Pulse to elevate office occupancy and employee engagement Portico, the specialist provider of high quality, tailored guest services, launches Portico Pulse, a comprehensive online-directory of…

People's bills are going up all over Britain — so what are we doing to help? Understanding basic finance has never been more important. Portico has partnered with…

In our latest Portico People Blog Series, we spoke with Jose Saez, our operations manager at Portico Safe. Jose joined the Portico team in June 2021 to spearhead…

Portico joins speaker line up at Plan B Accelerating Change Conference The Plan B Accelerating Change Conference will take place on 23rd November at 30 Euston Square, London.…

Wonderful to see our very own Operations Director Hanna Barrett being interviewed by our industry publication Tomorrow’s FM. Check out the interview as Hanna shares her journey in…

Quiet quitting. It’s the currently trending phrase amongst the white-collar world, as the workplace continues to change in the post-pandemic era. During a time where wellbeing has been…

 October heralds the beginning of 2022’s Black History Month. First celebrated in the UK in 1987, it has been a reoccurring event on our calendars ever since. The…

Portico’s annual conference was held earlier this month at The View at The Royal College of Surgeons in London. This year the conference programme was centred around the…

This week, from the 3rd to the 7th of October, we’re celebrating National Customer Service Week. As a specialist in tailored guest services, this is right up our…

A global week of recognition, International Week of Happiness at Work,  encourages employers and employees to put happiness at the top of their agendas. From 19th – 25th…

We are absolutely delighted to be nominated a finalist for two at the PFM Partnership Awards 2022. The awards recognize the essential role effective partnerships play in delivering…

Well thought through, consistent and factual internal communications is a key aspect of business that is extremely important to get right. When done properly, employees will see improved…

In our latest Portico People Blog Series, we spoke with Joanne Phiri, Regional Client Support Host at Portico. Joanne joined us a year ago and has hit the ground…

I have been in front of house and customer facing environments for more than 15 years. During that time have I experienced both sides of the so-called divide…

In our latest Portico People Blog Series, we spoke with Marta Meller, Regional Client Support Host at Portico. Marta joined us 8 months ago and has hit the ground…

As we celebrate this year’s Earth Day theme ‘Invest in our Plant’, we discuss the importance of biophilic design in the workplace. The term ‘biophilia’ is a reference…

We spoke with Rachel Nolan, Operations Manager at Portico, about her new role, what she’s working on at the moment, and the power of laughter! Hey Rachel! Welcome…

We are delighted to share that Portico has been awarded as guest services and security provider to the new Knightsbridge Gate development in London, part of the estate…

In our latest Portico People Blog Series, we spoke with Operations Support Manager, Anish Patel. Anish works across 15 London and regional offices which cover multiple WSH brands…

Multi-faith prayer rooms at workplaces should be inclusive and respectful of various users’ needs, says Richard O’Keefe We are delighted to share our feature in this months Institute…

From five-star to faithful friend Traditionally, the front of house service arena has been a stickler for standards. In hospitality, five-star hotel guests expect to be well looked…

The beginning of the future. As the work from home guidance and other Covid-19 restrictions were lifted late January, the return to the workplace felt a little more…

We're excited to launch our Portico People Blog Series! Shared twice a month, our series is our chance to put the spotlight on our people and ask them…

Our journey with the Heartbeat App began in 2020 when we wanted everyone at Portico to feel connected during the pandemic. Since then, we have evolved the purpose…

On Monday 7th February we celebrated Concierge Appreciation Day – a day which recognises and champions our residential superstars across our business. Our residential concierges work in some…

Why now is the time to pursue a career in services There can be no getting away from the fact that our sector has faced an extremely serious…

What the workplace means to employers and employees has evolved markedly and will continue to do so for some time to come. Organisations are in pursuit of redefining…

On Friday 12th November, hundreds of Portico people came together to celebrate the most magical event in our calendar, the Portico People Awards! Held at the elegant Plaisterers…

For many people, the return to the office-based work will be a challenge. Be it sacrificing some of the work-life balance gains made during a prolonged period of…

Offices hold so much potential that many businesses are overlooking. With the worst of the pandemic seemingly – hopefully - behind us, many businesses are returning to or…

We are delighted to share that our Portico People at Deutsche Bank have been awarded the ‘Front of House Team of the Year’ at this year’s Food Service…

Proud members of the City Security Council (CSC). The CSC is now recognised as a leading and authoritative voice of the security industry and one that represents the…

We're delighted to be one of the 48 recipients to achieve the Princess Royal Training Awards standard in 2021 for our commitment to training and development. Currently in…

Today we have launched a new white paper, “Why floor captains are the key to the future workplace”. It explores the role of floor captains as part of…

Following the growth in clients looking to explore the benefits of combining our welcome services with safety responsilbities. We are delighted to launch Portico Safe, our security offering…

After more than a year of home working, some colleagues are jumping for joy at the opportunity to go back to the office, others, not so much. Costly…

We are delighted to share that at the UK Employee Experience Awards we won a gold award in the Use of Digital Technologies category; silver in the Best…

We were recently invited to share our thoughts and answer some questions for FMJ specifically on the topic of workplace fear. How far do you think COVID-19 has…

The ‘future’ of the office is receiving enormous debate and speculation with industry experts actively sharing their reports, opinions and insights. What has become clear is that the…

On International Women’s Day, it is important to take a moment to reflect on the female leadership and resilience that has seen us through the pandemic. As the…

A challenging 2020 brought with it opportunities to learn and grow. It has become clearer than ever that support for our teams is vital, even when it cannot…

Richard joined Portico early January as business development manager to support our ambitious business growth. Richard will be instrumental in supporting our director, business development, Amanda Baber explore…

The past ten months have been an incredibly stressful and unsettling time for everyone. The development of a Covid vaccine is light at the end of the tunnel…

Today we crowned our first ever Portico "Hearts"! Our 19 winners included teams and individuals across our entire business who are true custodians of our values and brand.…

At Portico, we continuously strive to create an inclusive environment to truly make the lives for both our employees and our customers a better one. That’s why on…

We have recently concluded a project which saw us deep dive into our business with the simple objective to review and update our values. Why?  Because our business…

From Monday 5th – Friday 10th October, our Portico people celebrated National Customer Service week! National Customer Service Week is a staple in the Portico calendar. Every year…

This year World Mental Health Day comes at a time when our daily lives have changed considerably as a result of the pandemic. This past year has brought…

At the beginning of lockdown we introduced our people to Portico:Connect, a weekly email to our people’s personal email address with Portico updates, actives and initiatives as well…

Growing our business during the pandemic was not something we thought possible when lockdown hit us in March.  How wrong we were.   It was such a pleasure…

Now in its 6th year, the UK Employee Experience Awards reward outstanding initiatives that have improved the world of work. The Awards have been accredited with the Gold…

It has been excellent to hear so many stories from our clients and our Portico people doing absolutely everything in their power to create some good during this…

In June we invited all our people to complete an online Diversity & Inclusion survey. We did this in response to the Black Lives Matter movement. At the…

Our Front of House Heroes are our Portico people at the beating heart of our client’s workplaces, continuing to deliver their proven commitment and excellent service and relationships…

It’s been 6 years since we began our partnership with Guide Dogs for the Blind. Back in 2014 we launched our commitment to raise £50,000 to cover the…

June saw the restrictions relax and we were able to begin reopening some of our client offices. There was nervousness about being back in London for some of…

These past couple of weeks we have seen real growth in our clients reaching out to begin plans to gradually reopen their offices.  To support our clients, we…

As Portico enters the next chapter of lockdown, we have adopted a new online Learning and Development offering for our people. We launched our new ‘Portico Develop’ online…

Supporting our people’s wellbeing at the workplace has always been important for us at Portico. Now, as we begin to navigate through the ‘new normal’, we have begun…

We believe in delivering honest and transparent communications to our people. That's why when the recent pandemic began to impact our teams and business, be made sure to…

For National Telephonists’ Day on 10th March, we’re celebrating all of our capable and caring telecommunications workers within Portico.       From switchboard and call services to…

International Women’s Day is always an important date in the Portico calendar. Not only is it an opportunity to celebrate our incredible Portico women, but also to reflect…

Here at Portico, we’re continually trying to make life better for our employees and our customers. From our Mental Health Training to our celebrated ‘one size fits one’…

On 6th February, we congratulated our residential superstars on Concierge Appreciation Day. Our concierges work within the beating heart of some of London’s most iconic and luxurious residential…

We’ve put together the top 10 service trends that will be shaping the future of guest services in the next year.   Here’s Part 2.   6. Sustainability…

Guest service is constantly changing and it’s becoming more and more important to keep up to date with customer service trends. In a digitally-led, fast-paced and increasingly personalised…

Our people have the autonomy and responsibility to make decisions in their daily work. We believe in accountability and trust. When people are given the tools and resources…

Work is a major part of our lives. On average we spend 1795 hours a year in the workplace – that’s almost ⅓ of your life. With this…

At Portico we’re really excited about the future of customer service, it’s come a long way over the last decade and modern technologies are helping to evolve and…

We are living in an experience generation and economy - so what does that mean for guest services? 64% of customers believe customer experience is more important than…

We all need to say ‘thank you’ from time to time, and recognise when our people are working hard to deliver an outstanding service, whether dealing directly with…

We're excited to announce that we've been nominated for not one, but two awards at this year's Foodservice Cateys Awards. Our Portico People at Deutsche Bank and News…

The Portico Annual Conference is the perfect opportunity for our people to meet with industry leaders and share ideas about our business, helping us gain a further understanding…

We will do anything for charity at Portico, including a 10k run in 35-degree heat.   For the second year running, many our Portico People took part in…

The weather was in our favour at Hyde Park this year for our annual Summer Social.   Portico People enjoyed the hilarious field games that were organised alongside…

    We are delighted to share the news of our three finalists for the Corporate Receptionist of the Year Award.   This is an exciting new award…

Today is International Women’s Day.  The Suffragettes launched this day in 1911 and it has grown from its once humble beginnings to a day that is now recognised…

GivingBack, our Portico charity forum, is in its 10th year.  Over the years we have raised money for various charities, our most recent being the wonderful partnership with…

In November we completed our Annual People Survey and asked our people to share with us what they think about life at Portico, how we fair as an…

‘We all dream in gold’ is the strapline for our 2018 Annual Portico People Awards.   Our Annual People Awards, now in their 15th year, are about our…

Bill Gates famously quoted: “We all need people who will give us feedback. That’s how we improve.”   Our Talent Attraction team have launched a monthly programme of…

In January 2014, in partnership with Guide Dogs for the Blind, we launched our commitment to raise £50,000 to cover the lifetime training and care cost for a…

On Friday 27th July, we held our Portico Annual Summer Social.   We launched our Summer Social in 2017.  It was such a hit with our People that…

On 22nd June, over 260 Portico People attended our Annual Conference, held at our new home on Gray’s Inn Road.   Our people enjoyed inspiring conversations with our…

Creating real conversations about managing pressure at work through Mental Health Awareness Week, we focused on our impact in supporting wellbeing and stress management in the workplace through development…

Supporting the Campaign for Learning’s nationwide event Learning At Work Week, we invited our people to join conversations around continuous development in our business. Celebrating learning at The Hive,…

Celebrating our talented Portico People with the National Receptionist Day on 9th May, our leadership and operations teams visited many of our locations to share treats and have…

Alastair Storey, chairman and CEO of our WSH family and president of the Institute of Hospitality, has taken the top spot in The Caterer Top 100 Most Powerful…

We were delighted to welcome Paul Jackson, our new Managing Director at Portico.   Paul joined us with a wealth of client service and front of house expertise…

Through the past years, Portico has grown at a steady pace and now we have over 30 professionals in our Support Team who help Portico People flourish.  …

We are delighted to share that our team at one of our blue chip banking operations were winners of the Impact on Organisational Performance and highly commended for…

The first ever Portico Summer Games, our fun version of the Olympics, took place in Hyde Park, where Portico People from various client locations gathered for a fun…

Where is our industry heading? What is our vision for the future?   Themed the ‘Future of Front of House’ our Annual Conference was designed to provide a…

On National Receptionist Day we celebrated the fantastic Portico People who make a difference to the client experience each and every day.   Joining the celebrations nationwide, Portico…

On National Telephonist Day, we saluted the outstanding achievements of our fantastic operators who manage our clients’ call services nationwide, from the City to the Wharf, and Chelmsford…

Hanna Barrett has been promoted to Director of Operations to further shape our Client Service expertise and to provide leadership and direction to Operations Managers and the business,…

Our People   We truly believe our people make Portico and it the exceptional talent who make us outstanding and who ensure we remain ahead of the competition…

From all of us at the Portico Family we would like to wish you and your family Happy Holidays and a fantastic New Year.   This year has…

People make companies and all of us at Portico truly believe that exceptional talent and our great teams make us outstanding as an organisation.   On Friday 11th…

We are delighted to be shortlisted as a finalist for the ‘Innovation Award’ at Organisational Culture Excellence Awards. This follows our 2016 initiatives which focus on influencers, leadership…

The former Portico brand, vision and values have served us well for over six years and we have achieved great success applying these in all that we do.…

Championing Diversity: Open Heart & Open Mind   In such diverse, complex and competitive world, we firmly believe that the only way of doing business is with an…

Portico Step-Up for Mencap   On Sunday 17th July, 10 keen Portico team members embarked on the a vertical dash of over 1600 stairs from street level to…

Investors in People ‘Gold’ Award Evening   Portico attend the glitzy Investors in People awards night, held at Old Billingsgate Market in the heart of the City. The…

The Portico Puppy Pot   The Portico team are on target to raise £50,000 to cover the lifetime training and care costs for a guide dog through the…

Round 10 of Growing Talent   Portico is proud to enter our third year and 10th round of recruitment with the Growing Talent programme, a holistic into work…

Alastair Storey, Chairman and Chief Executive of WSH, our Reading-based parent company, has been named as the first foodservice operator to be inducted into the British Travel and…