ARE YOU A PORTICO PERSON?
Innovators, mover and shakers, memorable moment makers – we’re always looking for great people. If you love providing great service, have excellent communication skills and a desire to grow, you’re in the right place. We can offer you a passport to a fulfilling and highly rewarding career as well as some wonderful benefits and recognition programmes.
But what’s it really like to be a Portico Person? Meet some of our people…
Lauren Devins
Front of House Manager – Commercial Property
”Always be yourself in everything you do – it really shows in the service you provide.”
In 2016 I left the airlines to join Portico. I was new to this sector and a touch apprehensive, but I received amazing support, coaching and development from my colleagues. I first joined as a Team Leader and began a Leadership Development Programme and within 2 years I was promoted to manage my client account.
In 2019 I was thrilled that my team was recognised as ‘Team of the Year’ at the Portico People Awards. Fast forward to 2020 and I was promoted again to mobilise and launch a brand new site for Portico and build my own team from scratch.
Why do I love working at Portico? Everyone you meet loves working for Portico, we truly are a family. You can reach out to anyone for support and they’re always willing to lend a helping hand.
Marco Scaglioni
Client Services Manager – Financial Services
”Creating high-performing teams is about trust, empowering people to take responsibility for what they do and love.”
When I joined Portico in 2014 as a Welcome Host, little did I know that it would be the best choice I ever made in my professional career. Portico saw a natural leader in me even before I did, and with the company I began my personal development journey.
Every manager and colleague encouraged and helped me to learn and move forward. Thanks to these connections, I continued to progress into supervisory and then management roles. In 2017, I was selected to lead a new contract for a financial services client and nurture a bigger team across multiple locations throughout the UK.
Why do I love working at Portico? I love the trust and autonomy I have at Portico and how I have complete flexibility to lead my team and do what is best for them and our client. I also love that we have so much fun together.
Aleksandra Cieslinska
Client Support Host – Financial Services
”What you get by achieving your goals is not as important as what you become by achieving your goals.”
Before being TUPE-d to Portico I was employed as a Welcome Host. Over the years my career was slowly stagnating, and I felt the need to change gears and shift career paths. In 2018, my employment transferred to Portico; since then everything changed, and many areas of my personal development have kept expanding.
I currently work as Client Support Host where I provide the highest level of client care. In the very recent past, I also had a great opportunity to complete a secondment as Operations Support Assistant. It was an amazing chance to advance my career and gain a valuable new experience.
Why do I love working at Portico? Working for Portico for two years, I love the vibrant and dynamic work culture. There’s hard work, competition, fun and plenty of chances to grow and develop.
John Rollinson
Client Support Host – Financial Services
”Fear is a reaction, courage is a decision.”
I was working as a Customer Liaison Officer at a regional location when Portico acquired the contract in 2018. Shortly after TUPE, I had the chance to start working at the London office which was a better commute for me.
When that site closed, Portico supported me in finding a new role within the contract on the Mobile Support Team covering various sites and roles across the south and London region. Recently I’ve been promoted to Client Support Host.
Why do I love working at Portico? I enjoy working for Portico because, during the troubled times of COVID-19, I’ve felt supported and encouraged by the company to continue learning and training.
Stojanka Kowaczewa
Client Support Supervisor – Financial Services
”Hard work always pays off.”
I was TUPE-d over to Portico only a few months into my role as Customer Liaison Officer. The two years that I have been with Portico have been great. After my first year, I was promoted to an Event Manager role and due to COVID and the company’s different needs I have taken over the role of Client Support Supervisor, leading a small team.
From day one I have aimed for the best, making 100% effort and putting passion into every task and service I’ve provided for our clients.
Why do I love working at Portico? I admire the fact that Portico invest in its employees and creates an environment where myself and others can grow and develop constantly.
WHAT SORT OF OPPORTUNITY ARE YOU LOOKING FOR?
LEADERSHIP
We have a range of exciting opportunities to join our family as a leader. Here you can help us evolve our business whilst also influencing, inspiring and nurturing your team to provide fantastic client care.
TEAM MEMBERS
New to our sector or fancy a change - get in touch to learn about our roles. Our positions are diverse and varied, with everything from Concierge and Receptionists to Workplace Ambassadors and Events Coordinators. Help us shape our client experiences!
SUPPORT OFFICE
Join our talented team who support our business through people operations, recruitment and business development. We take care of anything and everything to make sure our people and clients are happy.
GOT A QUESTION ABOUT WORKING AT PORTICO?
Don’t worry, we’ve got the answers.
What are the opportunities for development and growth?
We love to develop our people. Your journey will begin with a bespoke onboarding journey to set you up for success. Once you are nicely settled in, we’ll design a development plan to meet your personal ambitions.
This takes full advantage of our exceptional development and leadership academies. We have everything covered for those who are fresh into our sector to those who have their sights set on senior leadership.
It’s the 21st century so our learning is blended with digital programmes and classroom-based courses. Everything is at your fingertips and accessible through our employee ‘Heartbeat’ app. If you want a career, then we’re perfect for you as 90% of all new leadership positions are filled with internal candidates.
How do you reward and recognise your employees?
We love to celebrate and recognise our Portico people. Our everyday “thank you” cards are our impromptu way of showing our gratitude. Our Heart Awards happen twice a year and celebrate our everyday heroes who showcase our service habits.
Each winter we host our Portico People Awards which are amazing fun and definitely the highlight of our social calendar. And that’s not everything, we also recognise loyalty, birthdays, babies, weddings and offer all our people great salaries and benefits.
What kind of people work in Portico?
All kinds. We hire personality first and foremost. When you interview for a role at Portico, we will learn about you: what makes you smile, what gets you out of bed in the morning and what are you excited by? No worries if you’re new to our sector – we’ll take care of teaching you the ropes so you can thrive with us.
Our Portico people come from so many backgrounds – the one thing they all have in common is a genuine smile and a willingness to look after their customers and colleagues.
What can I expect?
Support, development and enjoyment. These three words best capture what you can expect from Portico. We’ll support you on whichever journey you choose with us and will nurture you to develop your personal and professional skills.
We’re one big family at Portico. We love to have fun together, which you’ll soon experience at our many events and socials.
What’s the future for Portico and your sector?
Since we launched Portico in 2005, we haven’t looked back. Every year our business grows and we keep adapting to support future trends. The pace of change within our sector is hugely exciting and it’s offering us more opportunities to develop our skills and future proof our business.
If you join Portico you can be confident that there will always be potential.
WE GIVE EVERYONE ROOM TO GROW
Our culture is built on support, encouragement and recognition of achievement. More than teaching our people how to deliver exceptional client service, we coach you into achieving your full potential and set you on a path to success.
Leadership, presentation, communication techniques, confidence and brand awareness are just some of the valuable strings we add to your bow. We also offer a training academy which provides a range of specially tailored courses, both internally and for non-Portico clients who want to invest in their team’s development.
OUR DIRECTORS ARE PROOF THAT WE INVEST IN OUR PEOPLE
Each of them has been part of our family for years, and has contributed to making Portico an amazing place to work for everyone.
Paul Jackson
Managing Director
I'm the head of our Portico family, leading our teams and driving our business successes. Never behind a desk, I'm out in our business every single day spending time with our teams, our Operational colleagues and our clients. Solution-focused, I'm tenacious in challenging the status quo of our operations, driven to inspire our people and build trusted partnerships with our clients.
Amanda Baber
Director, Business Development
I've been part of the Portico family since 2011. With a background in hospitality, marketing and business development, I'm responsible for our growth and brand activities. My focus lies within working with prospective clients to create future-proof solutions that require innovation and best practices.
Hanna Barrett
Director, Operations
A long-standing member of the Portico family, I began my Portico career in 2006 as a Receptionist. I was promoted to Operations Director in 2017 and work to support and develop our guest services alongside our expert Operations Managers. Armed with a natural curiosity, I champion positive change within my client locations through coaching and mentoring. I'm also responsible for our Learning & Development Academy, having launched this in 2011.
Oliver Hiner
Director, Operations
I joined the Portico family in 2015 to lead a new group account and have since gone on to lead some of our largest client locations, having been promoted to Operations Director in 2019. I'm a huge advocate for championing culture change throughout our business with a focus on service development, innovation and challenging the status quo. Nurturing talent and inspiring others to excel is one of my strengths and I continue to drive our quality metrics for Portico.
AND THAT'S NOT ALL
We make sure that you’re always happy, healthy and enjoy your working day.
Wellness
Work is a major part of our lives. On average we spend 1795 hours a year in the workplace – that’s almost ⅓ of your life.
With this amount of time spent outside of personal and leisure time, it’s really important that our people feel happy, fulfilled and safe in their working environment.
Equality and Inclusion
At Portico we’re committed to treating everyone equally to ensure we all have the same opportunities to grow, develop and progress our careers.
We treat each other with respect, speak to one another as we’d wish to be spoken to and take the time to listen and support.
Training
The Portico Training Academy is market-leading in its range of bespoke courses within the front of house services industry.
It offers a variety of tailored programmes designed to equip our people with the tools and resources they need to flourish in their career with us.
GIVING BACK
We see our commitment to giving back as a moral and social responsibility. We want to do our bit to help our community, so an important part of our business is finding ways to help charities and people.
Reasons to work at Portico
You’ve met the people. Now find out what it’s like to work at Portico.