ARE YOU A PORTICO PERSON?
Innovators, movers and shakers, memorable moment makers – we’re always looking for great people. If you love providing great service, have excellent communication skills and a desire to grow, you’re in the right place. We can offer you a passport to a fulfilling and highly rewarding career as well as some wonderful benefits and recognition programmes.
But what’s it really like to be a Portico Person? Meet some of our people…
WE GIVE EVERYONE ROOM TO GROW
Our culture is built on support, encouragement and recognition of achievement. More than teaching our people how to deliver exceptional client service, we coach you into achieving your full potential and set you on a path to success.
Leadership, presentation, communication techniques, confidence and brand awareness are just some of the valuable strings we add to your bow. We also offer a training academy which provides a range of specially tailored courses, both internally and for non-Portico clients who want to invest in their team’s development.
OUR LEADERS ARE PROOF THAT WE INVEST IN OUR PEOPLE
Each of them has been part of our family for years, and has contributed to making Portico an amazing place to work for everyone.
Paul Jackson
Managing Director
I'm the head of our Portico family, leading our teams and driving our business successes. Never behind a desk, I'm out in our business every single day spending time with our teams, our Operational colleagues and our clients. Solution-focused, I'm tenacious in challenging the status quo of our operations, driven to inspire our people and build trusted partnerships with our clients.
Oliver Hiner
Director, Operations
I joined the Portico family in 2015 to lead a new group account and have since gone on to lead some of our largest client locations, having been promoted to Operations Director in 2019. I'm a huge advocate for championing culture change throughout our business with a focus on service development, innovation and challenging the status quo. Nurturing talent and inspiring others to excel is one of my strengths and I continue to drive our quality metrics for Portico.
Hanna Barrett
Director, Operations
A long-standing member of the Portico family, I began my Portico career in 2006 as a Receptionist. I was promoted to Operations Director in 2017 and work to support and develop our guest services alongside our expert Operations Managers. Armed with a natural curiosity, I champion positive change within my client locations through coaching and mentoring. I'm also responsible for our Learning & Development Academy, having launched this in 2011.
Laura Watson
Director of Business Development
“Businesses are built on relationships – with employees, customers, partners and every other stakeholder up and down the organisation.” As soon as I started life at Portico, I knew I had landed in the right place. Every single colleague feels part of a wider family and has your best interests at heart – it truly is a unique culture and one which is helping to develop on a professional and personal level. As Director of Business Development, I have been given the opportunity to steer new and innovative ways to help Portico continue its growth journey and celebrate what I hope and believe will be many more successes. I feel empowered to bring ideas to the table and have my views heard. This is down to a culture of mutual respect and trust that enables people to exercise their talents.
Dana Singer
Head of People
“My ambition for Portico is to be recognised as the best place to work in the UK.” Having worked at Portico’s sister company BaxterStory for more than six years, I already felt part of the family when I moved across at the start of 2023. Portico has and always will be a business built around people, and my job is to make sure our employees benefit from and take part in the best practices, policies and procedures possible. I have also recently completed the Advanced Level 7 CIPD accreditation in Human Resource Management, the knowledge from which is being put to good use. My career has centred around getting the best out of colleagues – there is nothing more rewarding than seeing people thrive in a company with a cohesive, inclusive and rewarding culture.
Jose Saez
Operations Manager
“We need to constantly develop and enhance learning and development opportunities to keep our people valued and engaged.” I joined Portico in June 2021 to spearhead the development of Portico Safe, our hybrid offer of front-of-house and security services. I have very much enjoyed evolving the learning and development programme and resources, which aims to build on our colleagues’ natural people skills with core security training. After becoming Operations Manager in 2021, I manage multiple front-of-house and security contracts for corporate and residential clients.
AND THAT'S NOT ALL
We make sure that you’re always happy, healthy and enjoy your working day.
Wellness
Work is a major part of our lives. On average we spend 1795 hours a year in the workplace – that’s almost ⅓ of your life.
With this amount of time spent outside of personal and leisure time, it’s really important that our people feel happy, fulfilled and safe in their working environment.
Equality and Inclusion
At Portico we’re committed to treating everyone equally to ensure we all have the same opportunities to grow, develop and progress our careers.
We treat each other with respect, speak to one another as we’d wish to be spoken to and take the time to listen and support.
Training
The Portico Training Academy is market-leading in its range of bespoke courses within the front of house services industry.
It offers a variety of tailored programmes designed to equip our people with the tools and resources they need to flourish in their career with us.
GIVING BACK
We see our commitment to giving back as a moral and social responsibility. We want to do our bit to help our community, so an important part of our business is finding ways to help charities and people.
Reasons to work at Portico
You’ve met the people. Now find out what it’s like to work at Portico.
We're a Living Wage Employer
The Living Wage is an hourly rate set independently and updated annually, based on the cost of living in the UK.