Guest Service Lead

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We’re searching for an exceptional Guest Services Lead to help us launch and deliver a world class front of house and hospitality experience at the brand new Birmingham offices of a world renown auditor.

In this hands on leadership role, you’ll oversee the full client journey—from ground floor welcome through to meeting room coordination, hospitality delivery and vending services. You’ll inspire and guide a high performing team to deliver consistently outstanding service, ensuring every client and guest enjoys a seamless, memorable experience.

You’ll play a key role in the mobilisation of a brand new site which is due to open in Autumn, supporting recruitment, pre opening activity, change management for 2 existing team members and service design. 

Hours: 40 hours per week, shifts between 7:30am-6pm, Mon-Fri. Flexibility to support and oversee evening client events is essential.
Salary: £38,000 per annum.

• Proven leadership experience in a 5 star corporate, hospitality or events environment
• A passion for exceptional service and operational excellence
• Strong people management skills with the ability to motivate and develop teams
• Experience in mobilisations, pre openings and change management
• Confidence in delivering premium client experiences in a fast paced setting

If you’re energised by creating standout service moments and shaping a new front of house operation from the ground up, we’d love to hear from you.
 

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.