Welcome Host

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are delighted to be recruiting for a Welcome Host to join our front of house team based at one of the world’s most respected and influential business schools. This is a fantastic opportunity to become part of a high profile, people focused environment where exceptional service truly matters.

As a Welcome Host, you will be the first point of contact for students, staff, and visitors, offering a warm welcome, a professional presence, and a consistently high standard of support. You’ll play a key role in ensuring the campus runs smoothly and that every interaction reflects the school’s world class reputation.

Key Responsibilities

• Providing friendly, proactive front of house support to all campus users
• Managing contractor access and maintaining accurate key control
• Handling incoming calls and redirecting them via the switchboard
• Supporting in house events, registrations, and campus activities
• Assisting with the campus click and collect shop
• Responding to ad hoc requests with efficiency and a can do attitude
• Acting as a knowledgeable point of information for the campus community

Hours: 40 hours per week, 8-hour shifts between 7am-7pm – 5/7 days, including weekends
Salary: £30,906    per annum

We are looking for individuals who thrive in people focused environments and take pride in delivering 5 star service. You’ll be confident, polished, and naturally warm in your approach.

Essential Requirements:

• Proven experience delivering outstanding service in a customer service, corporate, or hospitality setting
• A genuine passion for helping others and creating positive experiences
• Strong communication skills and a professional, approachable manner
• Ability to multitask, stay organised, and remain calm under pressure
• A mindset where no request is too much and every detail matters

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.