Reception Team Leader • REF13188Z
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are on the lookout for a charismatic and organised Reception Team Leader on a 1 year maternity cover contract, for a portfolio of multi-occupied corporate buildings in central London.
The primary role of the Reception Team Leader is to look after the reception spaces across 3 buildings, providing guidance and direction to a small team of receptionists.
We are looking for someone who is comfortable to be accountable for multiple processes. They will need to ensure that the highest level of client care and personal service is delivered to all visitors, as well as overseeing the main management duties to the team, including payroll, time sheets, and the preparation of monthly reports.
The reception team are also the main contacts for facilities related queries. So, the Reception Team Leader will need to build excellent relationships with the other service providers on site, to ensure a smooth and seamless customer experience.
Shift pattern: 40 hours per week, shifts from 8am-5pm, Monday-Friday
Salary: £37,927
The Reception Team Leader will have an innate ability to build rapport with guests, clients, and stakeholders alike. The successful candidate will work in partnership with all service partners to establish service excellence across all buildings.
Management experience within a customer service environment is essential, preferably within a reception role.
Strong admin experience is also essential.
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.