Reception Team Leader

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Do you have a passion for delivering impeccable service? Do you effortlessly create rapport with your guests and colleagues? Do you aspire to be brilliant in everything you do? 

If so, we have fantastic opportunity as a Reception Team Leader, based on the ground floor reception of a building in the city, that is a true icon of the London skyline!

The Team Leader’s role is to supervise and develop the welcome team, ensuring that that they provide an exceptionally high level of customer service to all visitors during the meet and greet, while ensuring the communication with the internal floor reception teams and other facilities service providers is effective to guarantee a smooth customer journey. 

Working Hours: 40 hours per week on an 8-hour shift basis, Monday-Friday between 7am-7pm
Salary: £35,845

We are looking for candidates who stand out from the crowd, with the very best skills in customer service to help maintain our 5* standards when interacting with the public. Excellent personal presentation with a genuine smile goes a long way in customer service, so we will be expecting someone who enjoys engaging in conversation and easily develops rapport with others.

The successful candidate will be comfortable with using different visitor management systems, and possess the ability to prioritise work due to constantly changing circumstances.

They will be expected to implement and manage Portico policy, procedures and standards, whilst building strong relationships with those in all other service lines. Good knowledge of Microsoft Office is essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.