Reception Supervisor • REF7791O

Full-time • Customer Service • 40.00 Hours per week • Up to £38,000
Moorfields • London

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico is delighted to announce a fantastic opportunity for a Reception Supervisor to join a high-performing team based in the heart of the City, on a 1-year maternity cover contract. Just a short walk from Liverpool Street station, this well-established bank is moments away from everything London has to offer. 

If teamwork is one of your biggest strengths, then this opportunity is the one for you as you will be joining a team of 45 across their London campus. You will have your own smaller team to manage and work closely with other supervisors to ensure everyone is following operational and security procedures.

You will remain an example to your direct reports, supervising the team from the front and showing them how to consistently deliver impeccable customer service. As well as rota management, continuous business improvement is of key importance in this role, so you will have the chance to find innovative ways to expand the service offerings. 

As a Reception Supervisor, you will be an ambassador for Portico whilst working closely with the bank’s staff and clients. The business is ever changing, and you will need to be flexible and adaptable to keep up with business demands. You will need to keep communication open and clear between you and your team, as well as with your fellow supervisors. This will be utilised in weekly team briefings as well as internal and external meetings. 

Hours: 40 hours per week, shifts between 7am – 6:30pm
Salary: £38,081 per annum

  • Ability to communicate clearly and effectively, both face to face or over the telephone.
  • Ability to engage with other people to build rapport at all levels.
  • An inspirational candidate, who remains a shining example to the team.
  • Immaculate personal presentation & appearance.
  • An excellent customer focused manner.
  • Ability to be proactive.
  • Ability to supervise and develop a large, diverse team.
  • Ability to manage change.
  • A keen eye for detail.
  • A willingness to travel as and when required to regional offices to participate in training and coaching.

What's in it for you?

  • Competitive holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour confidential helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.
apply now
Moorfields London
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