How can you guarantee improvements?

Our objective is to add tangible value to our clients through our people and service delivery. This is guaranteed through our initial service development roadmaps and then through our continuous improvement annual plan which is the framework we use to deliver our promise.

Creating our positive change is taken care of by our expert operational teams and wider subject matter experts – this is a powerful collection of individuals with a proven track record.

How can we ensure the team still feel part of our business?

Every Portico client is unique. Our expertise allows us to seamlessly dovetail into your culture and ethos so that your brand values are echoed through the service our team delivers. Our people are your brand ambassadors, and no one would ever know (unless they ask) that the team is not directly employed by you.

In synergy with showcasing your brand, our people also live our Portico values and service habits – these are the backbone for the quality of care we provide.

What are the benefits of outsourcing to Portico?

There are so many benefits to Portico taking care of your service – just ask our existing clients! The biggest outputs can be found in our best practices which deliver service improvements, innovations to drive efficiency and excellence, people management and development which guarantees employee engagement and consistency.

Finally, there’s our employee-centric culture which creates high performing teams, pride and commitment.

What will happen with our existing team?

We will take great care of your team. This takes place via TUPE at which point we welcome them into our Portico family.

Once part of our family, they’ll enjoy the benefits of our people ethos which includes a bespoke development programme, leadership academies and our wider employee engagement, reward and recognition programmes.

We’re a people business first and foremost and your team will be in very safe and capable hands with Portico.

How do the costs work?

That’s wholly up to you. We operate a fixed price model to guarantee annual billing or cost-plus models which offer a “pay as you go” approach.

Our annual budgets are created to include all operational costs for the smooth and seamless management of your services. They change only in consultation with you.

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