Reception Administrator

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are delighted to begin the search for a part-time Reception Administrator to join our small, high-performing team based with a prestigious law firm close proximity to Chancery Lane station. 

This is an excellent opportunity for someone who thrives in a polished corporate environment and enjoys delivering exceptional service with a warm, professional touch.

As a key member of our Front of House team, you will support the administrative functions that underpin our smooth and efficient operation. Alongside your administrative responsibilities, you will also assist with reception and FOH duties, ensuring a seamless experience for clients, visitors, and colleagues.

Key Responsibilities

• Deliver a warm, professional, and welcoming experience to all clients, visitors, and colleagues
• Manage the reception area, including handling calls, emails, visitor enquiries, and booking requests
• Coordinate meeting room bookings, room setups, and AV requirements
• Review upcoming bookings and proactively action client or team requests
• Process and coordinate catering and hospitality arrangements
• Maintain accurate visitor records and meeting/event details
• Monitor reception and client areas to ensure they remain tidy, presentable, and visitor-ready
• Ensure operational checklists and records are consistently maintained
• Liaise effectively with internal departments to manage requests and last-minute changes
• Support onsite meetings and events with a collaborative, one-team approach
• Handle incoming emails and enquiries promptly, directing requests appropriately
• Maintain high standards of presentation, organisation, and attention to detail at all times

Shift pattern: 20 hours per week, shifts between 9am – 1pm
Salary: £16,800 per annum.

What We’re Looking For

• Previous experience in a receptionist, front-of-house, host, or client-facing customer service role
• Excellent customer service and interpersonal skills
• Strong organisational and multitasking abilities
• Professional verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• A proactive, positive, and team-oriented attitude
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Confidence handling client interactions in a professional office setting
• Additional Skills & Attributes
• Customer Service Orientation: Friendly, polished, and committed to delivering exceptional service
• Problem-Solving: Ability to think quickly and handle unexpected issues with ease
• Technical Proficiency: Comfortable using office equipment, Microsoft Office, and video conferencing tools
• Food Safety Awareness: Understanding of food safety regulations and best practices
• Multitasking: Capable of managing varied responsibilities, from room setups to reception duties
• Flexibility: Willingness to adapt to changing schedules and occasional out-of-hours requirements
• Team Player: Collaborative, supportive, and aligned with team goals
• If you’re someone who takes pride in creating a seamless client experience and enjoys being at the heart of a professional office environment, we’d love to hear from you.

What's in it for you?

• Competitive holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.