Guest Services Manager • REF12033C
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are currently recruiting for a Guest Services Manager, based at the city offices of one of the largest law firms in the world.
The thought, planning and attention to detail that wraps around the guest experience at this location is led by the Guest Services Manager. The successful candidate will introduce and deliver their vision for service ethos at the firm, taking accountability for the welcome hosting, central reservations, assisting with event management and overall guest experience. They will monitor and review data that will allow them to identify areas for improvement and provide the intended strategic innovation and oversight to evolve our services to the client.
The Guest Services Manager will remain present in the day-to-day of the operation and build successful relationships with the client’s team and key stakeholders within the firm, strengthening Portico’s overall reputation and working with them and other service providers, to ensure our team is consistently providing value.
The Guest Services Manager will also have overall management of our team of 15, based in the firms London, Birmingham, Manchester and Leeds offices.
Hours: 40 hours per week, shifts from 8am-5pm (flexibility required, as per business needs)
Salary: £50,000 per annum.
This role requires a candidate with proven experience of managing a large team, preferably across multiple locations. They will have excellent communication skills, with high professional standards, and a focus on exceptional service delivery.
It is essential for the successful candidate to show a high degree of people management skills and to demonstrate their ability to drive change, future proofing services within a client environment.
Financial knowledge with respect to managing budgets will be advantageous,
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.