Corporate Head Concierge

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico is delighted to announce a fantastic opportunity for a Head Concierge to join our high-performing team based at a well-known bank in the heart of the city

The friendly welcome from our Concierge team impacts the first impressions visitors have of our clients’ business.  They provide the highest level of client care through a personalized bespoke service to all visitors and bank staff that use the Concierge desk and associated services. The Concierge team also oversees the day to day running of the lifestyle platform and promoting this within the business.

The Head Concierge will balance their concierge duties with their head of department duties such as overseeing the financial aspects of the team in the form of sales, stock and monthly reports. They will organize meetings with PA’s presenting new offerings to the business and oversee the smooth running of the Concierge Lifestyle platform and app.  

Shifts: 40 hours per week, Monday – Friday with rotating shifts between 7am-6:30pm
Salary: £40,000

Our ideal candidates: -

• The ability to build strong working relationships with colleagues and clients.
• Drive for and ability to comply with high standards.
• Easily engages in conversation and develops rapport with others.
• Pays attention to detail.
• Intuitive & interested in other people.
• Flexible and adaptable to manage differing client needs.
• Enthusiastic and motivated to deliver great service.
• Organised and able to prioritise work activity.
• Experience with Audio Visual services is desirable.

The ideal candidate will come from a customer service role within a high-end environment.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.