Community Host Team Leader

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Would you like to be based at the London offices of one of the largest international banks in the world?!

We are looking for a Community Host Team Leader to ensure this prestigious bank remains trailblazer for positive visitor experience and service excellence. 

Duties: -

• Be a key point of contact and escalation for the Community Manager, and the team of Community Hosts.
• Supervise resources to ensure full and effective staffing cover across all areas of the service
• Uphold the SOPs for all aspects of the Portico service
• Manage, maintain, and develop relationships with key stakeholders across the business, to recognise their needs and transfer these to the service
• Work closely and proactively with our client’s and teams on key projects
• Carry out regular audits of the service we provide to the client
• Take appropriate action to address service issues to the satisfaction of the client and company
• Proactively foster a one team approach with BaxterStorey, and other service providers on site
• Ensure that you are Security conscious. Be aware of and ensure that users follow security access control policies and have confidence in addressing this when it does not happen
• Participate in any project work around future co-working developments on site
• Attend all relevant meetings with updates of the service we provide

Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri
Salary: £40,000

People Skills
 

• Excellent communication skills
• Ability to engage with people at all levels to create rapport
• Supervisory skills and behaviours
• Exceptional customer focused manner
• Proactive approach
• High standard of personal appearance
• Impeccable attention to detail
• The desire to take ownership, through to resolution, for issues and concerns
• Be flexible, proactive, and positive attitude.
• Be organised and able to prioritise work effectively, with the ability to multi-task.
• Be a strategic thinker and innovative problem solver.

Skills/Experience
    

• Supervisory experience within a 5* corporate environment or similar role is essential.
• Experience in a client/guest services role or similar role.
• Experience working with audio visual and conferencing equipment highly desirable.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.