Client Host

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We’re looking for a confident, professional, and people focused Client Host to take ownership of a fast paced reception area supporting 54 meeting rooms across two busy desks. If you thrive in a dynamic environment and love being the face of an organisation, this role puts you right at the centre of the action.

What You’ll Do

• Act as the first point of contact for all clients and visitors, delivering an exceptional front of house experience.
• Keep day to day operations running smoothly through efficient administrative support.
• Maintain accurate records, databases, and both digital and physical filing systems.
• Coordinate schedules, bookings, and operational calendars with precision.
• Prepare key operational documents including reports, schedules, checklists, and logs.
• Liaise with internal teams, suppliers, contractors, Hospitality, IT, and AV to ensure seamless service delivery.
• Uphold and follow operational procedures and systems consistently.
• Track operational issues and escalate concerns to management when needed.
• Support on the day operations for events, activities, and high profile visits.
• Contribute ideas and feedback to continuously improve workflows and operational processes.

Hours:  40 hours per week, shifts between 7.30am and 6pm from Mon-Fri, regular evening cover is required for events.
Salary: £34,000

Essential Experience & Skills

• Previous experience in an administrative, office support, coordinator, or client facing role, ideally within a corporate or high end environment.
• Proven ability to manage diaries, schedules, bookings, and high volume enquiries.
• Confident handling correspondence, phone calls, and email communications with professionalism.
• Strong track record of maintaining accurate records, databases, and filing systems (digital and physical).
• Experience preparing documents, reports, and basic financial or operational paperwork.
• Skilled in liaising with internal teams, clients, suppliers, and external stakeholders.
• Comfortable working in a fast paced, deadline driven environment with shifting priorities.
• Familiarity with standard office systems, procedures, and front of house protocols.
• Excellent written and verbal communication skills with a polished, professional manner.
• Strong organisational and time management abilities, with confidence multitasking under pressure.
• Ability to work independently while also contributing effectively within a team.
• High level of customer service awareness and a warm, polished front of house presence.

Highly Desirable

• Experience managing a busy reception area or coordinating multiple meeting rooms.
• Confidence using booking systems such as Condeco or Outlook calendars.
• Strong working knowledge of Microsoft Office, particularly Word, Excel, and Outlook.
• Additional qualifications in hospitality, business administration, or a related field.

What's in it for you?

• Free On-site Gym
• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.