How can you guarantee improvements?
Our commitment is to enhance your experience through tangible value, driven by our people and service delivery. We guarantee this through our initial service development roadmaps and our continuous improvement annual plan – the framework for delivering our promise. Expert operational teams and subject matter experts, proven in their fields, spearhead this positive change.
How can we ensure the team still feels part of our business?
Each Portico client is unique, and our expertise allows us to seamlessly integrate into your culture, reflecting your brand values through our service. Our people serve as your brand ambassadors, and with our shared Portico values and service habits, we ensure the quality of care we provide aligns with your expectations.
What are the benefits of outsourcing to Portico?
Outsourcing to Portico brings a multitude of benefits, as attested by our existing clients. Our best practices drive service improvements, innovative solutions for efficiency and excellence, and people management and development, ensuring employee engagement and consistency. Our employee-centric culture fosters high-performing teams, pride, and commitment.
What will happen with our existing team?
Rest assured, we’ll take great care of your team through the TUPE process, welcoming them into our Portico family. Once part of our family, they enjoy the benefits of our people ethos, including a tailored development program, leadership academies, and our broader employee engagement, reward, and recognition initiatives.
How do the costs work?
The choice is yours. We offer a fixed price model for annual billing or cost-plus models for a “pay as you go” approach. Our annual budgets cover all operational costs, ensuring the smooth and seamless management of your services, with any changes discussed and agreed upon in consultation with you.