Trends

Today we have launched a new white paper, “Why floor captains are the key to the future workplace”. It explores the role of floor captains as part of…

Following the growth in clients looking to explore the benefits of combining our welcome services with safety responsilbities. We are delighted to launch Portico Safe, our security offering…

After more than a year of home working, some colleagues are jumping for joy at the opportunity to go back to the office, others, not so much. Costly…

The ‘future’ of the office is receiving enormous debate and speculation with industry experts actively sharing their reports, opinions and insights. What has become clear is that the…

A challenging 2020 brought with it opportunities to learn and grow. It has become clearer than ever that support for our teams is vital, even when it cannot…

The past ten months have been an incredibly stressful and unsettling time for everyone. The development of a Covid vaccine is light at the end of the tunnel…

We’ve put together the top 10 service trends that will be shaping the future of guest services in the next year.   Here’s Part 2.   6. Sustainability…

Guest service is constantly changing and it’s becoming more and more important to keep up to date with customer service trends. In a digitally-led, fast-paced and increasingly personalised…