As part of National Apprenticeship Week, we brought together two Portico line managers, Abbie and Rachel, to talk openly about what it’s really like to support an apprentice.
What unfolded was a conversation about growth, leadership, confidence and the unexpected spark apprentices can bring to a team.
“Get to know them first.”
Abbie starts with practical advice. If you’re thinking about taking on an apprentice, she says, don’t start with the task list, start with the person.
Understanding their experience, what motivates them, and how much exposure they’ve had to the workplace makes all the difference. Have they worked in a corporate environment before? Is this their first job? That insight helps shape everything, from induction to ongoing support.
Rachel agrees – but adds one key word: time. “We are extremely fortunate to offer apprenticeships,” she says. “But you have to allocate time. Time to support, train and coach. That’s how they succeed.”
For both managers, regular catch-ups and open communication are non-negotiable. Apprentices need to feel confident asking questions, and managers need to understand the academic side too – so the workplace experience actively supports coursework and assignments.
A new energy in the team
When the conversation turns to business impact, both managers are quick to respond.
Abbie describes Ella as “a breath of fresh air”, bringing innovation, a new way of thinking, and a positive dynamic to every team she joins. Projects have become more effective, she says, because Ella approaches tasks with creativity and technological insight. “She understands technology in a way that’s instinctive,” Abbie explains. “She’s helped us think differently about how we use it in our day-to-day projects.”
Rachel adds: “There’s an infectious zest for learning.”
Growth – on both sides
Of course, apprentices grow. That’s the point. Rachel has seen Sara develop remarkable confidence since joining. Entering a legal corporate environment was new territory, but her willingness to learn and adapt has transformed her self-belief.
“She hasn’t once said ‘I can’t’,” Rachel reflects. “Even though I’m sure she’s felt it at times.”
Abbie has witnessed similar growth in Ella – particularly in her confidence and ability to integrate into new teams seamlessly.
But what’s equally powerful is the growth in the managers themselves. Abbie admits that managing an apprentice has reignited her enthusiasm for leadership. “It’s given me a new spark,” she says. “Ella inspires me to be a better leader. It’s made me reflect on my management style and ensure I’m providing the right balance of support and structure.”
Rachel agrees. Supporting Sara has reinforced how important energy, encouragement and emotional intelligence are within a team.
“She’s reminded me what an amazing team we have. I’m lucky to be part of her journey.”
The biggest surprises
When asked what surprised them most, both managers pause – and then smile.
For Abbie, it was Ella’s ability to elevate projects beyond expectation. “I’d set a task with a clear vision in mind,” she says. “And what Ella delivered was even better than I’d imagined.”
For Rachel, it was Sara’s work ethic and adaptability.
“She steps out of her comfort zone constantly. Her attitude to learn and adapt has been a lovely surprise.”
The most enjoyable part?
Without hesitation, Abbie answers: the relationship.
“She’s a delight to manage. I joke that she’s like a little sister. We’ve built such a strong working relationship.”
Rachel echoes that sentiment.
“Watching Sara find her place in the team has been wonderful. Her emotional intelligence has helped her build incredible relationships.”
And finally… in three words. We couldn’t resist ending with a challenge.
Abbie, describe Ella in three words.
“Inspiring. Mature. Confident. I was genuinely blown away by her.”
Rachel, three words for Sara?
“Motivated. Adaptable. Enthusiastic. She lights up a room.”
Two apprentices. Two journeys. Two leaders who’ve grown alongside them.