At Portico, ESG is not a standalone initiative, but an integral part of how we deliver Service with Heart. Our 2025 results reflect meaningful progress across our Second Nature pillars, with a strong focus on people, inclusion and social impact.

Nurturing & Growing Talent

Targets

– Fill 40% of management positions from internal talent pools

– Increase use of underrepresented groups in management development programmes

– Ensure diversity across inclusion criteria

– Maintain Living Wage Accreditation

– Ensure each team member receives 75 hours of training

2025 Results

Portico made strong progress in developing and retaining talent through structured investment in learning and development. 23% of vacancies were filled internally and 54% of management roles were promoted from within. £350,000 was invested in L&D, delivering over 5,000 hours of training. A total of 177 leadership qualifications were achieved.

Gender diversity remains strong, with 73% of the workforce female, alongside 61% in mid-management and 54% in senior leadership.

Portico is 100% Living Wage accredited employer at every client location.

Wellbeing support advanced with 158 Mental Health certified colleagues and enhanced policies across key life stages.

As a result, our Employee Engagement scores continued to grow, with a Happiness Index of 7.9 and 8.8 for positive work environment.

Inclusion by Design

Targets

– Increase representation of employees from mixed and multiple ethnic backgrounds in leadership roles

– Increase marginalised gender representation in leadership to 40% by 2026

– Continue to assess and act on gender pay gap

2025 Results

We have embedded reasonable adjustments, accessible materials and psychologically safe learning environments as standard practice. Our L&D team continues to build capability in supporting neurodiversity, including dedicated workshops covering essential life skills that influence how colleagues understand, support and work together. Training is designed to accommodate different learning preferences, with approaches informed by neurodiversity and inclusive design principles. 80% of learning content is created on demand. These initiatives have driven high engagement, improved collaboration and increased leadership confidence.

Progressive Partnerships

Targets

– Ensure 5% of flowers displayed come from sustainable sources

– Source 100% of cotton from Better Cotton Initiative suppliers

– Ensure used uniforms are recycled or donated

2025 Results

Portico continues to embed ESG into client service delivery and partnerships.

All uniforms are now being sourced from suppliers using Better Cotton initiative, and used uniforms are either donated to charities or recycled.

Step Up

Targets

– Educate teams in environmental sustainability through training

– Embed Cycle to Work scheme

– Reduce commuter travel through hybrid working

2025 Results

ESG principles are embedded into learning programmes, including mental health awareness, inclusion and neurodiversity training, and behaviour-led development aligned to ESG outcomes.

Our Cycle to Work scheme was launched in 2025 and is currently being embedded across the business, with the first seven Portico colleagues already enrolled.