Guest Services Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are currently recruiting for a Corporate Guest Services Manager to oversee our brand-new welcome teams based with an accounting and consulting firm.

Reporting into the Account Director, the successful Guest Services Manager will oversee our Welcome Teams in the south and provide strategic welcome assistance to our location Managers, ensuring that we deliver five-star service across our Reading, Gatwick, Cambridge, Milton Keynes, Oxford, Bristol, Cardiff and Southampton based teams. They will also oversee the Regional Manager for the North, assisting with the management of their teams when needed.

Hours: 40 hours per week, as required
Salary: £55,000
Location: The successful candidate for this position can be based out of either London or Reading. However, travel to all locations will be necessary.

The Guest Services Manager will be an experienced Senior Manager who has managed a large team within a corporate or five-star hospitality environment. They will have an inspirational and motivational character and relish the opportunity to assist and develop our people.

Alongside their HR and management experience, the Guest Services Manager will need to demonstrate excellent time management skills to find the perfect balance between their management duties and operational duties.

Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account is always market leading! 

Excellent people and communication skills will also be essential to the successful candidate, as they will need to create and maintain excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment. 

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.