Portico promotes Rachel Smith and Abbie Smith to newly created Accounts Director roles

Our People
23 January 2023

Portico, the specialist provider of high-quality, tailored guest services, has created two brand-new Accounts Director positions.

Both promoted internally, Rachel Smith and Abbie Smith assumed their new roles on January 1st which will see them take on more client-focussed responsibilities – each will manage a segment of client business while also contributing to wider company offerings.

Rachel joined the Portico family in 2015. Her first role involved overseeing the move of Portico’s client UBS into its new headquarters at 5 Broadgate. In 2018, Rachel moved to take over our new business with NatWest (formally RBS) and has since added tremendous value across several of the company’s accounts.

“I remain as passionate about making people happy through hospitality and customer-facing roles as I was when I started out in this industry more the 20 years ago,” Rachel commented. “Since arriving at Portico in 2015, I have become part of the family and am grateful to all my colleagues who have supported me along the way.”

Abbie, meanwhile, has been with the company for more than four years. She moves into the role of Accounts Director having previously held the position of Operations Manager, where she looked after a varied portfolio of clients.

Abbie Smith said: “This feels like a natural step, building on my previous experience in senior management posts overseeing multiple clients and managing numerous relationships with customers. I cannot wait to get started and help to shape Portico’s next chapter.”

Both Abbie and Rachel bring with them well over 30 years of combined experience and knowledge to these new positions, as well as a strong team bonding focus which strongly aligns with Portico’s values.

Hanna Barrett, operations director at Portico added: “We are delighted to announce Rachel and Abbie as our new Portico Accounts Directors. Portico is a growing business, and the roles have been created with both our growth journey and customer interests in mind. We could not have two better people taking these new responsibilities on.”