Switchboard Operator • REF6173P
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are currently recruiting for a Switchboard Operator to join our team based in the Liverpool office of a financial services firm.
The switchboard operator is at the forefront of our client’s business, setting the precedent for the customer experience!
The successful candidate will be required to provide the highest level of customer care to incoming callers. They will personally take responsibility for identifying the needs of the caller and redirecting them to the appropriate client contact, ensuring that all calls are completed in line with the client's call approach and service level agreements.
The Switchboard Operator must convey a positive attitude and professional first impression whilst promoting and creating culture of service excellence. They will be friendly, articulate, and provide an accurate service whilst remaining security focused.
Hours: 40 hours per week, shifts between 8am-6pm from Mon-Fri
We are looking for a warm and enthusiastic individual with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients, as well as possessing strong organisational, communication skills and demonstrating a keen level of pro-activity with a range of tasks.
The ideal candidate must have a proven track record in delivering outstanding customer service. They will also have experience of managing a switchboard.
What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.