Receptionist • REF8307N

Full-time • Customer Service • 40.00 Hours per week • Up to £30,200
London Wall • London

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are looking for a customer focused Corporate Receptionist (Welcome Host), to join our team!

Portico have been selected to create a bespoke, innovative, and memorable guest experience for all within this multi-tenanted building in the city, with a diverse range of corporate and technology occupiers. 

To succeed in the role, you must be a people person! Based on the ground floor reception, the focus of the Welcome Host will be guest interaction. Dealing with a variety of guests and requests, you will need to read the person in front of you and adapt your service style to their needs, whilst ensuring that you follow the welcome and guest registration procedures specific to the occupier in which they are visiting.

You will be the go-to person in the building. So, it is important that you can use your bubbly personality and communication skills to build rapport and strong working relationships with all stakeholders and colleagues, both internal and external. Adhoc admin duties are also a requirement of the role, assisting the Front of House Manager in training new team members, as well as assisting the building management team where necessary. 

The VMS used onsite is Touchpoint and you will have a head start if you have used this system before. But don’t worry if you haven’t because the successful candidate will receive full training on the system.

Shift pattern: 40 hours per week between 7am-7pm, from Monday-Friday 
Salary: £30,200

Previous experience within a professional customer service role is essential, as you will need to identify client expectations and how to exceed them within a corporate environment.  We are looking for someone bubbly and chatty, with a great sense of humour, teamed with the ability to deliver an impeccably professional and seamless service to our clients. 

The reception team is the bedrock of the building and provides assistance to lots of different departments. So, a hands-on approach and can-do attitude is essential for anyone joining the team!

Candidates must be comfortable to be SIA trained. 

Elements of standing are also involved in the role, and the successful candidate should be comfortable to stand for periods of time throughout the day.

What's in it for you?

  • Excellent holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.
apply now
London Wall London
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