Reception Team Leader

Reception Team Leader • REF8641I

Full-time • Customer Service • 40.00 Hours per week • Up to £37,800
Wood Lane W12 • London

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are on the lookout for a Reception Team Leader, who is organised, customer focused and bursting with personality, to oversee our ground floor reception team based in a building in West London.

The successful candidate will oversee a team of 2 Receptionists, implementing an effective personal development plan for each of them. They will also enhance service standards through the implementation and use of SOP’s, KPI’s, audit scores, and customer feedback, all overarched by the Portico service habits. 

The Team Leader will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence.

Alongside the duties to their team, the Team Leader will also be the “go-to” person for welcome services, community engagement, and front of house services provided in the building. They will implement and oversee all policies and procedures, owning the reporting of our statistics and innovation. 

The Team Leader will also coordinate onsite events, providing the very best corporate entertainment experiences within the building’s incredible spaces. 

Shift pattern: 40 hours per week, with shifts from 8am-6pm, Monday-Friday.
Salary: £37,800

Candidates must have customer service experience, preferable within a corporate or five-star hospitality environment. 

Supervisory or management experience is also essential.

The successful candidate will: -

  • Have the flexibility to adapt to changing circumstances, priorities, and client requirements while maintaining a high level of professionalism and service quality.
  • Demonstrate a track record of delivering exceptional customer service and ensuring client satisfaction within a corporate reception environment.
  • Demonstrate proactive engagement with their team, client and relevant stakeholders.
  • Have the ability to handle and resolve complex issues and conflicts in a professional and timely manner.
  • Maintain a high level of professionalism and composure.
  • Have strong verbal and written communication skills to effectively interact with visitors, employees, and stakeholders at all levels of the organization.
  • Experience in building and maintaining positive relationships with clients, key stakeholders, and service providers to ensure seamless operations and client satisfaction.
  • Proficiency in managing multiple tasks and priorities and ensuring efficient operations in a fast-paced reception environment.
  • Strong attention to detail to ensure accuracy in visitor management, documentation, and adherence to company policies and procedures.
  • Experienced using the full Microsoft Suite of programs.

What's in it for you?

  • Excellent holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.
Apply now


Wood Lane W12 London
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