Reception Team Leader

Reception Team Leader • REF8633F

Full-time • Customer Service • 40.00 Hours per week • Up to £34,000
Dean's Yard SW1 • London

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are on the lookout for an organised and customer focused Reception Team Leader to spearhead the service culture and delivery on a brand new contract for Portico.

The successful candidate will oversee a team of 2 Receptionists, implementing an effective personal development plan for each of them. They will also enhance service standards through the implementation and use of SOP’s, KPI’s, audit scores, and customer feedback, all overarched by the Portico service habits. 

The Team Leader will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence.

Alongside the duties to their team, the Team Leader will also be the “go-to” person for welcome services, community engagement, and front of house services provided in the building. They will implement and oversee all policies and procedures, owning the reporting of our statistics and innovation. 

The Team Leader will also coordinate onsite events, providing the very best corporate entertainment experiences within the building’s incredible spaces. 

Shift pattern: 40 hours per week, with shifts from Monday-Friday. Mon & Fri shifts are 7:30am-6:30pm, Tues-Thurs shifts are from 9am-4pm.
Salary: £34,000

Candidates must have customer service experience, preferable within a corporate or five-star hospitality environment. 

Ideally, candidates will have supervisory or management experience.

The successful candidate will have: -

  • A proactive mindset and the ability to think outside the box, creating memorable experiences for our clients. 
  • Excellent time management skills, with the ability to prioritize tasks and work under pressure.
  • Strong communication skills.
  • Ability to think creatively and solve problems efficiently.
  • High levels of flexibility and adaptability to manage the changing demands of the business.

What's in it for you?

  • Excellent holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.
Apply now


Dean's Yard SW1 London
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