Guest Services Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are currently recruiting for a brand new role as a Guest Services Manager, who will coach and oversee our small team who look after the front of house operations located at our two sites West London

We are looking for a candidate who wants to leave their mark on the operation, setting new standards in terms of customer service and client satisfaction. The Guest Services Manager will work with the team to develop close relationships with all occupiers and the tenants across both buildings, ensuring that the highest level of client care and personal service is consistently provided.

This role is highly visible, and the Guest Services Manager will be a recognisable face throughout both buildings and with everyone involved in the operations. They will be experienced and comfortable with proposing and implementing change, ensuring that the status quo is questioned when improvements can be made to the service.

Hours: 40hrs a week, shifts from 8am-6pm from Mon-Fri.
Salary: £37,000 per annum

People management experience is essential, and the successful candidate will have a proven track record of working at a supervisory or management level, within a high- end customer service role, ideally within a corporate reception environment. 

They will be highly motivated and well presented, with a natural and authentic flair for building rapport.  

Excellent all-round communication and organisational skills are also essential, as well a as a strong passion for delivering five-star customer service. 

The successful candidate will thrive in a busy and fast paced working environment, where teamwork is paramount to the success of the operation.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.