Front of House Services Manager • REF6320M

Full-time • Customer Service • 40.00 Hours per week • Up to £40,000
North Wharf Road W2 • London

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are currently on the lookout for an experienced Corporate Front of House Services Manager to join our small team based at the corporate offices of a well know retailer in the Paddington area.

This brand new, hands-on role will give you the chance to inject some of your style into the already service-focused culture of the operation. Ensuring that every visitor receives a consistent, market-leading experience is simply an expectation! So, it is very important that our new Front of House Services Manager can work alongside the Operations Manager, existing team and our client to find new ways to innovate and exceed guest expectations.

Based at the main reception space themselves, The Front of House Services Manager will have management responsibilities to a small team of podium-based Receptionists who’s services include meet and greet, switchboard, VIP escorting, meeting room management, overseeing the AV services, and assisting with the planning and operational running of events. Ultimately, cultivating Portico’s relationship with our client and tenants. 

Shift pattern: 40 hours per week, 8 hour shifts between 7:30 -18:00. Monday-Friday.
Salary: £38,000-£40,000 per year, depending on experience.

Previous experience of leading a team within a corporate front of house /5* hotel environment is essential for the successful candidate to ensure that they can hit the ground running in their new role.

They will be the type of person that will see challenges as opportunities, and solutions when presented with problems. To top it all off, the successful Front of House Services Manager will have a friendly and outgoing personality, with a passion for proactively leading change and innovation.

What's in it for you?

  • Competitive holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour confidential helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.
apply now
North Wharf Road W2 London
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