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For National Telephonists’ Day on 10th March, we’re celebrating all of our capable and caring telecommunications workers within Portico.       From switchboard and call services to…

International Women’s Day is always an important date in the Portico calendar. Not only is it an opportunity to celebrate our incredible Portico women, but also to reflect…

Here at Portico, we’re continually trying to make life better for our employees and our customers. From our Mental Health Training to our celebrated ‘one size fits one’…

On 6th February, we congratulated our residential superstars on Concierge Appreciation Day. Our concierges work within the beating heart of some of London’s most iconic and luxurious residential…

We’ve put together the top 10 service trends that will be shaping the future of guest services in the next year.   Here’s Part 2.   6. Sustainability…

Guest service is constantly changing and it’s becoming more and more important to keep up to date with customer service trends. In a digitally-led, fast-paced and increasingly personalised…

Our people have the autonomy and responsibility to make decisions in their daily work. We believe in accountability and trust. When people are given the tools and resources…

Work is a major part of our lives. On average we spend 1795 hours a year in the workplace – that’s almost ⅓ of your life. With this…

At Portico we’re really excited about the future of customer service, it’s come a long way over the last decade and modern technologies are helping to evolve and…

We are living in an experience generation and economy - so what does that mean for guest services? 64% of customers believe customer experience is more important than…